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Shipping Policy
All orders will be shipped out by UPS, USPS, Fedex, DHL unless otherwise requested. Most Order ship the same day
U.S.A. Shipping Rates
$0.00 to $20.00 = $4.00 shipping
$20.01 to $40.00 = $6.00 shipping
$40.01 to $60.00 = $8.00 shipping
$60.01 to $80.00 = $10.00 shipping
$80.01 & up = FREE SHIPPING
*For 1-2 day and 3 day to Alaska and Hawaii, please call for shipping prices
Canada Shipping Rates
$0.00 to $20.00 = $6.00 shipping
$20.01 to $60.00 = $9.00 shipping
$60.01 to $80.00 = $15.00 shipping
$80.01 & up = $20.00 shipping
Europe & Australia shipping costs:
$0 to $20.00 = $14.95
$20.01 to $80.00 = $24.95
Over $80 = $34.95
Return Policy
To avoid returns we suggest you ask about any product you are unsure of before you order.
Closed packages: Because we cannot accept returns of products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the supplier’s original packaging and seal is still intact, you may return the product to us within 30 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 10% restocking fee. Return shipping to us is at your own expense. Regarding orders where Cartwheels has paid for shipping and handling charges, shipping and handling charges are defined to be 10% of order totals.
Damaged on Arrival or Late Arrival Policy
If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.
Order Cancellation Policy
Orders cannot be cancelled or refused after the orders have been shipped. Refused orders are subject to an automatic 25% restocking fee plus return freight charge. Orders cannot be cancelled or refused due to delay in shipping or order processing. |
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